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Server Engineer in Huntersville, NC at American Tire Distributors

Date Posted: 3/26/2019

Job Snapshot

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Job Description

We look forward to your application! When applying, please be sure to put your Full Legal First Name and Last Name for legal and processing purposes.

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies. 

Position Description: 

The Server Engineer is responsible for the administration and support of all Linux and Windows systems. This role is responsible to provide direct technical support for requirements gathering, design, planning, coordination, and implementation of releases, upgrades, or changes to the ATD computing environment. The Server Engineer is also responsible for troubleshooting problems, and the rapid restoration of production service incidents. The candidate will be responsible for creating status reports regarding work performed, system availability, performance and capacity utilization as required. The Server Engineer is expected to build partnerships with project teams and works closely with internal and external customers and vendors to develop proposals and supporting analysis for operational improvement.

Essential Duties & Responsibilities

  • Day to day support of computing environments (e.g. Linux, Windows), typically teamed with data center operations, production support and escalation teams
  • Provide 24-hour on-call support for problem analysis and resolution to system problems on a rotational basis
  • Train others in proper procedures for handling issues
  • Review incident trends and proactively register problems and implement changes to reduce outages
  • Develop a baseline understanding of each system’s performance and resource utilization trends and utilize information to project growth requirements and plan for future capacity requirements
  • Establish normal operating parameters around which alerts or exception reporting is triggered.
  • Review new system initiatives, beginning at the business requirements stage, to ensure that operational impact is identified and incorporated into the system development and implementation plan
  • Act as facilitator and subject matter expert among various departmental, administrative, and affiliated user groups
  • Work with service providers to maintain current implementations of hardware and software to ensure the maximum performance and availability
  • Develop and maintain effective working relations with users, vendors, and other department personnel
  • Evaluate, select, integrate, and implement new system architectures, tools and techniques
  • Review and analyze vendor-supplied utilities, software packages and engineering releases for the environment
  • Attend vendor conferences and presentations to observe demonstration of system software
  • Maintain and update relevant components of the disaster recovery plan, and performs recovery testing as part of an overall disaster recovery planning process
  • Understand and promote standards, guidelines, policies and procedures for the use and integration of technology
  • Implement and review availability strategy to ensure business and service uptime requirements are met or exceeded

Direct Report Position Titles

  • N/A – Individual Contributor



  • Bachelor’s degree in the areas of Computer Science, IT, Engineering, or related discipline.
  • 5-7 years progressive IT experience to include 3 or more years of experience as a System Administrator
  • Demonstrated experience and expertise in Linux and Windows hardware specification and configuration, performance tuning techniques, TCP/IP network configuration, enterprise backup administration, scripting and automation utilities, capacity planning, workload management & distribution, implementation testing, and event management
  • Expert knowledge of AirWatch configuration and operation
  • Experience with VMware administration
  • Advanced experience with Active Directory, LDAP, DNS, DHCP
  • Experience with backup and recovery processes and procedures
  • Certification in Microsoft, RedHat, VMware or equivalent experience preferred
  • Demonstrated ability to implement change
  • Strong knowledge of infrastructure servicing
  • Extensive knowledge on appropriate hardware, operating systems, and network connectivity issues
  • Expert knowledge of server, user, application, and desktop data virtualization
  • Proven expertise with scripting languages
  • Integration expertise with a Microsoft Windows computing infrastructure including directory services, file sharing, networking, client configuration, and multi-platform tiered application deployment
  • Experience with large, enterprise computing environments, and collaboration with multiple functional teams and customers to ensure high service levels and effective solutions
  • Demonstrated experience in successful development and implementation of new technologies and work process
  • Competency in project management, effectively arranging resources, and managing multiple projects in a cross-functional environment

Candidate Skills and Competencies


  • Possess an enterprise view and understanding of the systems and technologies in place at ATD, as well as strong current technical skills


  • System Software (SYSP)
    • Reviews system software updates and identifies those that merit action
    • Tailors system software to maximize hardware functionality
    • Installs and tests new versions of system software
    • Investigates and coordinates the resolution of potential and actual service problems
    • Prepares and maintains operational documentation for system software
    • Advises on the correct and effective use of system software
  • Application Support (ASUP)
    • Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures
    • Uses application management software and tools to investigate issues, collect performance statistics and create reports
  • Problem Management (PBMG)
    • Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services
    • Ensures that such problems are fully documented within the relevant reporting system(s)
    • Enables development of problem solutions
    • Coordinates the implementation of agreed remedies and preventative measures
    • Analyses patterns and trends
  • Incident Management (USUP)
    • Prioritizes and diagnoses incidents according to agreed procedures
    • Investigates causes of incidents and seeks resolution
    • Escalates unresolved incidents
    • Facilitates recovery, following resolution of incidents
    • Documents and closes resolved incidents according to agreed procedures

Additional Details (work environment, specializations, etc.)

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor, subject to reasonable accommodations.  Nothing in this job description creates a contract of employment in any way for any person.   All employees hired by American Tire Distributors, Inc. are employees at will and the company reserves the right to terminate employees at any time for any reason or no reason at all.

Build a challenging and rewarding career with us!

American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace

Shift Type:
Job ID: R08472