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Offline Sales and Service Representative in Huntersville, NC at American Tire Distributors

Date Posted: 11/5/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/5/2018

Job Description

We look forward to your application! When applying, please be sure to put your Full Legal First Name and Last Name for legal and processing purposes.

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies. 

Position Description: 

The primary responsibility of the Offline Sales & Service Representative is to drive the highest possible customer satisfaction for customers who purchase from Tire Buyer. The position will increase revenue for Tire Buyer while also increasing overall customer satisfaction. Other primary duties include assisting customers with questions online, assist team with offline work such as creating and tracking RMA's and courtesy credits will be expected to achieve and exceed targets and maintain high customer satisfaction scores as calls are monitored.

Primary Responsibilities:

  • Assist customers with questions online primarily via chat and email.
  • Manage all returns and warranty servicing on behalf of all of our customers.
  • Answer a wide variety of tire and wheel based questions.
  • Process courtesy credits on behalf of all our customers using Oracle, System Z, CyberSource, PayPal and eBay systems.
  • Back up telephone coverage may be required in cases of high call volume or absences.              

                                    

Key Partners (Positions):  

  • TireBuyer Sales and Service Reps
  • Application Support
  • Web Product Managers

           

Experience(s) that Best Prepares You: 

  • Experience:  1+ year of selling and/or servicing tires or wheels
  • Call Center Experience preferred
  • Ability to communicate clearly and effectively with customers of all levels of tire expertise from novice to enthusiast in writing and on the phone
  • Ability to handle multi task as chats can happen up to 3 or 4 at a time

Such alternatives to the above qualifications as the Company, in its discretion may find appropriate and acceptable.

Key Competencies:

  • Excellent written, verbal, web and face to face communication skills.
  • Strong analytical abilities and decision-making capabilities.
  • Strong market and customer centric orientation.
  • Bilingual (English/Spanish) a strong plus
  • Flexible work schedule required

Physical Demands/Work Environment/Travel Requirements:

  • Physical demands:  While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell; the employee must occasionally lift and/or move up to  pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
  • Work environment:  While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually moderate.
  • Travel required:  10+% of the time, travel throughout the U.S. and will often require overnight stays.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor, subject to reasonable accommodations.  Nothing in this job description creates a contract of employment in any way for any person.   All employees hired by American Tire Distributors, Inc. are employees at will and the company reserves the right to terminate employees at any time for any reason or no reason at all.

Build a challenging and rewarding career with us!

American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace


Shift Type:
Job ID: R07416-1