Internal Account Manager - Car Dealer in Huntersville, NC at American Tire Distributors

Date Posted: 1/3/2020

Job Snapshot

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Job Description

We look forward to your application! When applying, please be sure to put your Full Legal First Name and Last Name for legal and processing purposes.

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies. 

Position Description: 

The Auto Dealer – Internal Account Manager is responsible for soliciting new business and servicing existing customers through outbound telephone sales and managing the OEConnection process for assigned areas.

Primary Responsibilities:

Make outbound sales calls to Auto Channel dealer locations to grow sales Develop and maintain relationships with assigned dealer locations

  • Identify sales growth opportunities including products and auto dealer programs
  • Educate locations about programs and monitor and provide program compliance updates

Maintain thorough knowledge of new and existing products, policies, and merchandising information to efficiently serve customers Research, prioritize, and plan sales calls for sales growth, customer retention, and business development Collaborate with Account Development Specialists to maintain relationships and service dealer locations in overlapping areas Conduct complex issue resolution for customers

  • Collaborate with Inside Sales and Service Managers and Inside Sales and Service Representatives to understand issues raised
  • Communicate customer issues and feedback to appropriate ATD colleagues, including Account Development Specialists

Maintain knowledge of competitors' pricing, policies and market strategy to effectively deal with business competition Champion corporate image and reputation by providing customers with suitable promotional activities as directed

Key Partners (Positions):

  • Account Development Specialists
  • Manager Car Dealer Sales
  • Program Manager – Auto Dealer Channel
  • Product Analyst – Auto Dealer Channel
  • Business Development Manager – Auto Dealer Channel
  • Director – Customer Service
  • General Manager/DBD or Market Directors
  • Assistant General Manager or DC Managers
  • Other operations and administrative branch personnel
  • Inside Sales and Service Managers and Inside Sales and Service Representatives

Experience(s) that Best Prepares You:

  • Education: High school diploma or GED
  • Experience: Prior work experience sufficient to work under remote supervision
    • Minimum 3 years telephone sales experience required
  • Such alternatives to the above qualifications as the Company in its discretion may find appropriate and acceptable

Key Competencies:

  • Superior PSS and consultative sales skills
  • Effective telephone communication skills
  • Strong problem solving skills to identify and address root causes
  • Ability to apply concepts of basic business math
  • Excellent time management and organizational skills and proactive management of responsibilities
  • Knowledge of current materials, methods, tools and equipment used in distribution operations
  • Ability to establish and maintain cooperative and collaborative relationship with key partners
  • Ability to carry out oral and written instructions
  • Ability to effectively use Microsoft Word, Excel, and ATD systems including CRM

Physical Demands/Work Environment/Travel Requirements:

  • Physical demands:  While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell; the employee must occasionally lift and/or move up to 150 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
  • Work environment:  While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually moderate.
  • Travel required:  5% of the time, with travel throughout the assigned region and may require overnight stays. Travel could include both automobile and air travel. Travel to the Field Support Center and other destinations will be required.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor, subject to reasonable accommodations.  Nothing in this job description creates a contract of employment in any way for any person.   All employees hired by American Tire Distributors, Inc. are employees at will and the Company reserves the right to terminate employees at any time for any reason or no reason at all.

Build a challenging and rewarding career with us!

American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace

Shift Type:
Job ID: R11012