Inside Sales and Service Representative- Wheels in Huntersville, NC at American Tire Distributors

Date Posted: 5/19/2020

Job Snapshot

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Job Description

We look forward to your application! When applying, please be sure to put your Full Legal First Name and Last Name for legal and processing purposes.

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies. 

Position Description: 

The primary and ultimate responsibility of the Inside Sales and Service Representative is to service existing customers via telephone sales and resolve customer problems.

Primary Responsibilities:

  • Maintain a thorough knowledge of products (new and existing), policies and merchandising information to efficiently serve customers
  • Provide consultation service to customers by answering, handling and resolving customer questions, requests, issues, complaints, etc. for an assigned market
  • Communicate customer issues and feedback to appropriate individuals using established communication channels
  • Maintain knowledge of competitor’s pricing, policies and market strategy to effectively deal with business competition
  • Champion corporate image and reputation and protect and develop the Company brand by providing customers with suitable promotional activities as directed
  • Assist with product inventories as directed

Key Partners (Positions):

  • Regional Management
  • DC Management
  • Field Support Center Customer Support Team
  • Warehouse Team
  • Customer Pickup Coordinators
  • Outside Account Managers                                                                                 

Experience(s) that Best Prepares You:

  • Education:  High school diploma or GED
  • Experience:  Prior work experience sufficient to work under general supervision
  • Customer service skills necessary to effectively and professionally respond to requests.
  • Demonstrated customer issue resolution experience required, via phone preferred.
  • Ability to build collaborative working relationships; experience working in a team environment to accomplish goals preferred.
  • Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals
  • Such alternatives to the above qualifications as the company, in its discretion, may find appropriate and acceptable.


Key Competencies:

  • Think Strategically and Innovatively:  Identify and act on ideas which further the Company’s strategic goals and business plan.
  • Plan and Execute for Success:  Identify and address root causes when solving problems.  Work collaboratively with other departments and functional teams to coordinate effective solutions.
  • Act Collaboratively:  Communicate effectively across teams, functions and departments.
  • Communicate Effectively:  Communicate clearly and concisely and adjust communication style to improve performance
  • Demonstrate Respect:  Handle all business matters ethically and in full compliance with American Tire Distributors “Code of Conduct”
  • Be Accountable for Results:  Assume full responsibility for the consequences of one’s behaviors, decisions and results.

Physical Demands/Work Environment/Travel Requirements:

  • Physical demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell; the employee must occasionally lift and/or move up to 150 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
  • Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
  • Travel required:  5% of the time, travel throughout the geographic area within the assigned region and may require overnight stays.  Travel to the Field Support Center and other destinations will be required.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor, subject to reasonable accommodations.  Nothing in this job description creates a contract of employment in any way for any person.   All employees hired by American Tire Distributors, Inc. are employees at will and the Company reserves the right to terminate employees at any time for any reason or no reason at all.

Build a challenging and rewarding career with us!

American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace

Shift Type:
Job ID: R11749


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