Inside Account Specialist, Torqata in Huntersville, NC at American Tire Distributors

Date Posted: 5/19/2020

Job Snapshot

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Job Description

We look forward to your application! When applying, please be sure to put your Full Legal First Name and Last Name for legal and processing purposes.

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies. 

Position Description: 

The Inside Account Specialist (IAS) position will be fully dedicated to serving Torqata Data and Analytics, LLC, American Tire Distributors’ advanced analytics and customer intelligence arm. The person who joins in this role will be an important player in the growth of Torqata while driving customer satisfaction. The IAS – Torqata position will get the chance to make an impactful difference both within our Torqata and for our clients. Come and help us shape the future of the Tire Industry!

Essential Duties & Responsibilities

  • Conduct essential CRM Account Management project work for Torqata in Salesforce Essentials
  • This includes Opportunity Creation, Case Validation, Account Creation and Management, handling Customer Software Agreements, Managing Leads, and driving proper Torqata account flags that enable CRM Dynamics integration for the rest of ATD
  • Provide best-in-class customer support for both prospective and existing customers via email, Salesforce Cases, appointment-based office hours and occasional outbound calls
  • Assist Product Commercialization Manager with identifying key customer process challenges, and generating based solutions and process automations
  • Act as tiered support for high-severity customer issues through coordination with Torqata’s technical teams
  • Provide effective oral and written status updates on customer signups and customer ticket resolutions
  • Communicate customer issues and feedback to appropriate ATD colleagues

Direct Report Position Titles

  • N/A – Individual Contributor



  • Education: Bachelor's Degree from a 4-year college or university or equivalent work experience required
  • Experience: Experience working with computer systems.  Demonstrated decision-making ability. Ability to partner and work collaboratively. Written and verbal communication skills. Demonstrated attention to detail.  
  • Knowledge of tire retail store operations including shop and retail counter management and key profitability drivers
  • Proactive management of responsibilities
  • Strong Microsoft Office suite and skills
  • Work collaboratively across teams, functions, departments, and business units to coordinate effective solutions and deliver timely and accurate results.
  • Communicate Effectively:  Communicate clearly and concisely and adjust communication style to improve performance.
  • Demonstrate Respect:  Handle all business matters ethically and in full compliance with American Tire Distributors “Code of Conduct”.
  • Be Accountable for Results:  Assume full responsibility for the consequences of one’s behaviors, decisions and results.

Candidate Skills and Competencies

  • Excellent time management and organizational skills, ability to multi-task.
  • Work collaboratively with other Torqata team members to provide effective customer service and issue resolution
  • Communicate clearly and concisely verbally and in writing.
  • Intellectual curiosity and drive to complete 4 online courses per year in Advanced Analytics topics
  • Embrace change, self-starter, energetic, inquisitive, persistent, creative thinker, results oriented.
  • Handle all business matters ethically and in full compliance with American Tire Distributors “Code of Conduct.”
  • Assume full responsibility for the consequences of one’s behaviors, decisions, and results.

Additional Details (work environment, specializations, etc.)

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor, subject to reasonable accommodations.  Nothing in this job description creates a contract of employment in any way for any person.   All employees hired by American Tire Distributors, Inc. are employees at will and the company reserves the right to terminate employees at any time for any reason or no reason at all.

Build a challenging and rewarding career with us!

American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace

Shift Type:
Job ID: R11761


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