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Director - Infrastructure and Operations in Huntersville, NC at American Tire Distributors

Date Posted: 2/8/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/8/2019

Job Description

We look forward to your application! When applying, please be sure to put your Full Legal First Name and Last Name for legal and processing purposes.

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies. 

Position Description: 

The Director of Infrastructure & Operations manages the performance, functionality and reliability of ATDs applications. This position ensures 24x7 application software availability in support of mission critical business requirements. The Director of Infrastructure & Operations functions as both production support and development support for implementation projects. This role also works with the VP of Infrastructure Services & Operations to establish strategies and priorities for the overall IT operations team by analyzing and understanding the current and future applications and operational support needs in order to formulate and recommend plans to keep pace with business demand.

Primary Responsibilities:

Strategy & Planning

  • Responsible for Managing and Engineering for datacenter operations, Public and Private Cloud Environments, Core and LAN/WAN networking across the enterprise
  • Lead all aspects of data networking team including design, engineering, security, implementation, and operations for the enterprise’s global network
  • Define and establish IT Department operational and strategic planning, goals, objectives, and operating procedures within the scope of responsibility
  • Define architectural guidelines and implements service monitoring across all platforms to ensure high availability and disaster recovery capability of critical systems

Operational Management

  • Strike an appropriate balance between lean and cost effective IT Operations versus efficient, effective lead IT strategic and operational planning to achieve business goals by monitoring service/performance levels, fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization
  • Automate and commoditize mundane tasks to enable helpdesk to perform or provide self-service whenever possible
  • Direct the development, ongoing maintenance, and execution of an enterprise-wide disaster recovery and business continuity plan. Facilitate the review of hardware and software acquisition, maintenance contracts and pursue master service agreements to capitalize on economies of scale. Negotiate vendor contracts/renewals including business case ROI determination for all infrastructure related activities
  • Keep current with trends and issues in the IT industry; advise, counsel and educate executives and management on their impact. Assess and propose the emerging information technologies to be assimilated, integrated, and introduced within the corporation that will significantly impact the enterprise

Relationship Management

  • Work with senior management and IT personnel including engineers and architects to ensure strategy and business alignment
  • Promote and oversee strategic relationships between internal IT resources and all levels of the organization as well as external entities, including vendors and partner organizations

People/Talent Management

  • Develop the Infrastructure team and mentor talent to deliver the technology management and execution capabilities of the organization.  Attract and retain talent through positive employee relations and robust succession planning. Enable a constant learning environment for all team members
  • Develop a culture of strong communication, feedback, accountability, rewards and performance and drive employee engagement initiatives

Key Partners (Positions):

  • Director End User Services
  • Director of Enterprise Architecture
  • Director of Innovation
  • Director of DevOps

Experience(s) that Best Prepares You: 

  • Education: Bachelor’s degree in Computer Science or related discipline
  • Experience: Minimum of 10 years of progressive IT experience, including leadership in some or all of the following disciplines: Networking and Infrastructure, Datacenter management, Cloud Computing including SaaS, PaaS, IaaS, knowledge of Oracle ERP, Storage, and VMWare is required
  • Strong people management and recruitment skills, ability to continually improve processes and procedures

Key Competencies:

  • Organizational Leadership – Provide helpful feedback, share information, and find opportunities to help others develop abilities. Identify opportunities for positive organizational change and establish structures or processes to manage the changes.  Take the lead in implementing and reinforcing change and support others in change efforts.  Acknowledge and reward individuals or group for their contributions and achievements.  Express, model, and reinforce effective teamwork between and within departments
  •  Communications – Build and maintain positive working relationship with internal and external customers.  Involve others to gain support and look to solutions that benefit internal and external customers.   Consistently share information with those who should be kept informed through appropriate channels.  Actively listen, seek to understand interests of others, and address concerns.  Articulate a clear and compelling vision and connect it to job functions of different departments
  • Achievement – Understand the industry and the company’s strengths and opportunities and develop strategies to remain competitive.  Anticipate possible issues or opportunities and develop contingency plans.  Make decisions in difficult or unclear situations or when time is critical.  Focus on meeting or exceeding goals and develop methods to measure performance.  Take action before being asked or required by the situation
  • Personal Leadership – Acknowledge role in effectiveness and future direction of the company.  Acknowledge ownership of own department and hold team accountable.  Demonstrate openness to new or different ways of doing things. Follow through on commitments within agreed-upon timeframes.  Demonstrate sincerity, transparency in actions, and reliability.  Readily operate in new or changing situations

Physical Demands/Work Environment/Travel Requirements:

  • Physical demands:  While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, use keyboards or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell; the employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
  • Work environment:  While performing the duties of this job, the employee is exposed to office conditions prevalent at the time.  The noise level in the work environment is usually low to moderate
  • Travel required:  Minimal, but occasional.


This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor, subject to reasonable accommodations.  Nothing in this job description creates a contract of employment in any way for any person.   All employees hired by American Tire Distributors, Inc. are employees at will and the company reserves the right to terminate employees at any time for any reason or no reason at all.

Build a challenging and rewarding career with us!

American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace


Shift Type:
Job ID: R08112