Customer Relationship Management Administrator in Huntersville, NC at American Tire Distributors

Date Posted: 3/8/2021

Job Snapshot

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Job Description

We look forward to your application! When applying, please be sure to put your Full Legal First Name and Last Name for legal and processing purposes.

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies. 

Position Description: 

The Customer Relationship Management (CRM) Administrator works closely with the business, App Support and field team to support users and maintain the CRM System at ATD.  This includes basic configuration changes, managing user set up and licenses, associate profile updates and business requests.   The CRM Admin will also play a critical role in supporting field users with trouble shooting, training and more advanced functionality.  Some of this job will involve acting as a level 2 support to resolve issues.

User Setup: Manage User setup and deactivation - Adjust user profiles for associates that take on new roles in ATD (either via ticket or ATD Org announcements. User Support: Act as tier 2 level support and work with the Microsoft Premiere Field Engineer as needed on bigger issues. Security/Business Units: Create or Modify CRM Business Units to accommodate ATD's hierarchy restructuring for to DCs, Markets, Regions. Reporting:  Generate user adoption reports and assist field users with view, report or dashboard creation. Data Integrity:  Manage and troubleshoot data quality between systems (Oracle, CMR, Office 365 and Aspire) Customization Support:  Support Solution Architect with designated activities for CRM enhancements.  Training:  Assist in training sessions and with post-rollout support.

Key Partners (Positions):

Director of Sales Force Effectiveness

CRM Support Solution Architect

CRM Developer

Region Selling Directors

Help Desk / Application Support

BI Team

VP Sales Center of Excellence

Experience(s) that Best Prepares You:          

  • Education:  Prefer 4 Yr Degree
  • Experience:  1 to 3 years supporting a CRM system.                                                             

Key Competencies:

  • Good understanding of ATD Business/Sales structure
  • Microsoft Dynamics 365
  • Strong customer service skills.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Must have an attention to detail and a commitment to quality.
  • Basic knowledge of relational databases.
  • High Level understanding of ETL (Data integration)

Physical Demands/Work Environment/Travel Requirements:

Role will be located in Huntersville Support Center.

Only local travel may be required.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor, subject to reasonable accommodations.  Nothing in this job description creates a contract of employment in any way for any person.   All employees hired by American Tire Distributors, Inc. are employees at will and the Company reserves the right to terminate employees at any time for any reason or no reason at all.

Build a challenging and rewarding career with us!

American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace

Shift Type: 1st Shift (United States of America)
Job ID: R13533