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Credit & Collections Specialist in Huntersville, NC at American Tire Distributors

Date Posted: 12/3/2018

Job Snapshot

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Job Description

We look forward to your application! When applying, please be sure to put your Full Legal First Name and Last Name for legal and processing purposes.

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies. 

Position Description: 

The ATD Credit and Collections team resides within the Shared Services department of the Finance organization. The team is responsible for managing all aspects of credit and collections including the extension of credit limits and terms, management of credit risk, as well as collection activity. Our team manages a portfolio of roughly $225M that consists of approximately 48,000 active customers assigned to our 120 Distribution Centers spread across the entire United States. The department consists of multiple credit teams that are assigned geographically to cover all 120 Distribution Centers.

Our goal is to be a value added partner to the business by extending credit to support sales and sales growth while managing the credit risk and driving improved cash flow for the business through enforcing prompt payment behavior from our customers. Over the last two years, our team has delivered value to the business by reducing bad debt write-offs by $300K, reducing delinquency significantly, and cutting the Average Days Delinquent (ADD) metric in half.

This year, our department is implementing a collection workflow technology solution which will drive efficiency and automation that will facilitate greater centralization of the collection activity to our team.

Reporting to a Regional Credit & Collections Manager, the Credit & Collections Specialist will support all aspects of the Credit operations and coordinate the credit and collections of an assigned portfolio of accounts. The Credit & Collections Specialist will be responsible for all credit issues within their assigned Distribution Centers, which includes reviewing orders on credit hold from assigned Distribution Centers, and releasing orders within the parameters of the Credit Policies and Procedures. This role must maintain contact with Distribution Centers, field sales staff, and customers in conducting credit analysis, collection effort, and making credit decisions. The Credit & Collections Specialist is also responsible for minimizing customer past due accounts receivables, collecting past due amounts, resolving disputed balances and identify and work to resolve repetitive unfavorable payment behavior, in an effort to mitigate write-offs due to unreconciled discrepancies, unapproved deductions, and poor payment history.

Essential Duties & Responsibilities

Credit Management

  • Manage all credit and collection issues within assigned Distribution Centers.
  • Review orders on credit hold from assigned Distribution Centers and make credit decisions pertaining to those orders on credit hold within the parameters of the Credit Policies and Procedures.
  • Maintain contact with Distribution Centers, field sales, and customers in credit analysis, collection effort, dispute resolution credit limit reviews for existing accounts.
  • Assist the Regional Credit & Collection Manager in monitoring accounts for potential problems and in collections activity for assigned Distribution Centers.
  • Follow up on all information requested or required that would impact the credit decision-making process.
  • Proactively review credit files on accounts that are at/or near their credit limits and forward recommendations to the Regional Credit & Collection Manager.
  • Assist the Regional Credit & Collection Manager in maintaining up-to-date account information (financial statements/security/trade information/credit bureau reports).
  • Manage assigned portfolio to drive reduction in past due percentages, Days Sales Outstanding (DSO), and Average Days Delinquent (ADD).
  • Make timely and efficient credit decisions when reviewing customers on credit hold.
  • Perform credit analyses, including financial analyses, on new and existing customers.
  • Interact with customers through direct collection call contact and emails.
  • Coordinate the collection strategy and customer communication with field and Distribution Center personnel. 
  • Analyze and manipulate data and spreadsheets to reconcile issues.
  • Identify trends, perform root cause analysis, and implement process improvements to eliminate ongoing customer and internal issues that interfere with prompt payment.
  • Coordinate issue resolution with customers to mitigate losses due to delinquency, irreconcilable discrepancies, and payment application.
  • Document all customer contact and collection efforts within Oracle as well as processes and practices.
  • Leverage Oracle Advanced Collections Module effectively for collection strategies and timely resolution via workflow.

Process Improvement Management

  • Continuously seek to improve payment processing solutions for varying customer payment types, including ACH and accompanying remittance formats.

Direct Report Position Title(s)

  • None



  • 3+ years of experience in high-volume commercial credit and/or collections environment
  • Customer-centric collections experience


  • Associates Degree (Business or relevant degree)
  • Experience with large ERP systems (e.g., Oracle and/or SAP with workflow tools) and intermediate Microsoft Excel functionality (e.g., pivot tables, look-ups, etc.)
  • Previous experience at a distribution company
  • Strong problem-solving and prioritization skills
  • Negotiation experience

Job Expectations

  • Ability to work occasional/additional hours (sometimes on weekends) when needed

Candidate Skills and Competencies


  • Organizational Finance Policies Compliance and Maintenance
    • Demonstrate awareness and knowledge of the organization's policies.
    • Comply with organizational regulations, policies, and procedures.
    • Keep up to date with most current organizational finance policies.
  • Financial Accounting
    • Complete basic month-end closing activities in a timely, complete, and accurate manner.
    • Exhibit awareness and knowledge of the organization's chart of accounts.
    • Assist with the reconciliation of operational processes underlying financial transactions.
    • Execute basic activities that support general accounting, such as: sales/receivables/collection and purchase/payables/payments.
    • Understand and evaluate basic financial statements to make Credit decisions.
  • Finance
    • Execute basic activities with working capital management, including receivables and payables.
    • Support cash management activities.
  • Data Analysis
    • Demonstrate a basic understanding of metrics and how to find related data.
    • Identify appropriate metrics to assess initiatives and processes.
    • Communicate the rationale behind the collection and use of metrics.
    • Leverage basic tools to generate quality data.
    • Draw insight from basic metrics and share with clients.
    • Understand key metrics used in risk evaluation and Credit decisioning as well as risk mitigation tools.

Additional Details (work environment, specializations, etc.)

  • Physical Demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
  • Work Environment: Field Support Center

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor, subject to reasonable accommodations.  Nothing in this job description creates a contract of employment in any way for any person.   All employees hired by American Tire Distributors, Inc. are employees at will and the company reserves the right to terminate employees at any time for any reason or no reason at all.

Build a challenging and rewarding career with us!

American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace

Shift Type:
Job ID: R07593