Director - Store Operations (Tire Pros) in Huntersville, NC at American Tire Distributors

Date Posted: 7/1/2019

Job Snapshot

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Job Description

We look forward to your application! When applying, please be sure to put your Full Legal First Name and Last Name for legal and processing purposes.

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies. 

Position Description: 

The Director of Store Operations (DSO) provides leadership and develops strategic framework for the operational processes and efficiencies across the franchise. Responsible for retail store operations that include creating and maintaining “Best Practices” toolbox to be utilized and delivered to the franchisees by the field team. The DSO would be ATD/Tire Pros leading tire industry retail operations subject matter expert. In addition, the DSO manages the ProStars Franchise Evaluation Program, developed to strengthen the Tire Pros franchise through improved consistency, engagement and a steadfast commitment to providing a consistent hassle-free consumer experience. Develop new and leads existing franchise programs and key initiatives including the Pros Partnership Analysis (PPA). In addition to these external facing initiatives, the DSO also plays a key role in the management of affiliate vendor opportunities that relate to the franchisees business. This individual also leads the Training Mission Based Council – one of four dealer councils that set the strategy for the franchise on key pillars. This role must gain the trust and respect of the Tire Pros dealer base through ongoing communication and substantive operational results.

  • Retail Store Operations:
    • Create and maintain a “Best Practices” toolbox that outlines how to operate a retail tire store (policies, procedures, processes, best practices).
    • Create courses to be taught by the Regional Account Managers at the local level that will focus on each of the “Best Practices” that have been identified.
  • Franchise Programs:
    • Provide leadership to further develop the PROSTARS franchisee evaluation process to measure franchisee compliance on key franchise initiatives and programs. 
    • Develop and execute the training platform necessary to ensure all Retail Account Managers can effectively deliver the Pros Partnership Analysis (PPA) to franchisees.   The PPA is a full financial and operational assessment of a franchisee’s business. 
    • Lead all franchise initiatives related to new store design and merchandising including vendor selection, inventory management and budget maintenance.
  • Vendor Management:
    • Assist in the pursuit and assessment of affiliate vendor opportunities that relate to the operational aspects (versus marketing) of the dealer’s business.
    • Manage and approve the sale of tools and supplies and showroom merchandise to the Tire Pros franchisees
  • Franchise Education:
    • Organize, direct, and conduct the on-going franchisee learning courses for the Nationally-sponsored Tire Pros Universities and the regionally-sponsored Owners Think Tank sessions conducted by the Tire Pros field teams. Set the agenda and plays lead role in delivering learning content.  Increase percentage of dealers attending TPUs and OTT’s nationally by driving high valued content and topics.
    • Organize, direct and play lead role in quarterly Tire Pros Orientation.  Design Orientation registration site, manage franchisee registration, develop and write content, lead orientation sessions, manage the budget for orientation and work with key vendor partners to participate during New Dealer Orientation.
    • Work as the subject matter expert to develop [with ATDs Learning & Development Team] the vision for integrating Micro Learning platform into franchise training strategy.   Successfully launch in 2019 and build franchisee use and satisfaction over time.   Use Tire Pros Micro Learning platform to measure knowledge uptake on key franchise initiatives.
    • Work directly with the ATD Merchandising team and vendors directly to leverage their training assets and any associated financial support.
  • On/Off Boarding Franchisees:
    • Direct and supervise franchisee on-boarding procedures. This includes approving store ID funds, brand standards, Tire Pros Operations Manual and work with the Retail Account Managers to complete these standards.
    • Develop and implement effective off-boarding procedure for franchisees exiting the program.  Maximize business retention to ATD for off-boarding dealers, while ensuring branding and signage requirements are met.

Required Qualifications

  • Bachelor’s Degree in Business or Marketing or equivalent work experience.
  • 5+ years of experience in training and development roles in mid to large organizations. 
  • Experience in retail and/or franchise tire operations management.


  • Strong problem solving and analytical skills.
  • Strong project management skills.
  • Strong presentation skills.
  • Retail Tire & Automotive experience a strong plus.

Build a challenging and rewarding career with us!

American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace

Shift Type: 1st Shift (United States of America)
Job ID: R08032