Delivery Manager in Huntersville, NC at American Tire Distributors

Date Posted: 11/23/2021

Job Snapshot

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Job Description

We look forward to your application! When applying, please be sure to put your Full Legal First Name and Last Name for legal and processing purposes.

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies. 

Position Description: 

The Delivery Manager is a coach for the execution across all agile teams responsible to facilitate the end-to-end delivery of prioritized projects and defect remediation. The role is responsible to remove impediments for the team and ensure the team has the correct skill sets to execute against priorities is a coach for the execution across all agile teams. The Delivery Manager communicates with stakeholders, helps manage risk, sets a sustainable work pace for the team and drives relentless improvement across the Program. The role also includes a program level responsibility for coordinating scrum masters across all agile teams in the Program.

Essential Duties & Responsibilities

  • Assist in defining, prioritizing, and initiating technology projects for assigned area(s).
  • Collaborate with the Project Manager to effectively schedule available resource capacity against project demand and to provide meaningful project start and milestone dates.
  • Collaborate with the business team to develop relevant business cases.
  • Collaborate with the Project Manager to provide definition and planning level estimates for approved projects.
  • Provide ongoing communication to IT executives and stakeholders.
  • Coordinate required cross-functional teams (e.g. QE, EA, SSO, PMO, Security, etc.).
  • Collaborate with the Project Manager to ensure all projects are initiated with appropriate project charter and requirements documents. 
  • Collaborate with the Project Manager to ensure scope, budget, timeline, risks and issues are monitored and controlled throughout the project. 
  • Collaborate with cross-functional teams to ensure project meets performance standards, complies with security and architecture requirements, and adheres to SOX standards.
  • Ensure team tailors, complies with and demonstrate a sound knowledge of the Systems Development Life Cycle methodology (SDLC) for assigned projects and tasks. 
  • Coordinate and manage small projects, enhancements, and defect remediation.
  • Complete administrative tasks; such as time, invoice, and user access approval.
  • Build effective relationships between IT, business users, and internal/external service providers.
  • Provide effective communications across all IT and business stakeholders.
  • Oversee and measure the fulfillment of contractual obligations.
  • Develop strategies to address under-performance and compliance failures, including application of contract terms.
  • Identify where changes are required, evaluate the impact, and advise stakeholders about the implications and consequences for the business and/or the procurement element of projects.
  • Negotiate contract variations and seeks appropriate authorization.
  • Responsible for the assignment of internal project resources.
  • Lead, coach, and manage direct reports.
  • Provide support and guidance as required, in line with individuals’ abilities.
  • Advise individuals on career paths, and encourage pro-active development of skills and capabilities.
  • Set performance targets, and monitors progress against agreed quality and performance criteria.
  • Provide effective feedback, throughout the performance management cycle, to ensure optimum performance.
  • Mentor individuals, possibly within other parts of the organization.
  • Participate, as appropriate, in formal processes such as compensation negotiations and disciplinary procedures.
  • Allocate resources and assign responsibilities to effectively support project, enhancements, and defect remediation initiatives.
  • Review and monitor resource work load.

Direct Report Position Titles

•(Senior) Developer; (Senior) Business Analyst; (Senior) Functional Analyst; (Senior) Technical Analyst; (Senior) Quality Assurance Analyst; Offshore Oracle Developers



  • Education:  Bachelor’s Degree or Master’s Degree, in Computer Science or a related engineering field.  
  • Experience:  Minimum of 5-7+ years of experience working in software delivery as a product/program manager


  • Proven track record in effectively leading and managing teams to produce on-time, high-quality deliverables with a high level of customer satisfaction.

Candidate Skills and Competencies


  • Relationship Management (RLMT)
    • Build long-term, strategic relationships with senior business and IT stakeholders across the organization.
    • Identify the communication needs of each stakeholder in conjunction of business owner and SMEs.
  • Contract Management (ITCM)
    • Oversee and measure contractual obligations.
    • Identify and report under-performance and develop opportunities for improvement.
  • Performance Management (PEMT)
    • Supervise individuals and teams.
    • Allocate routine tasks and/or project work.
    • Provide direction, support, and guidance as necessary, in line with individuals’ skills and abilities.
    • Monitor progress against agreed quality and performance criteria.
    • Act to facilitate effective working relationships between team members.
  • Resourcing (RESC)
    • Implement resource plans, including conducting recruitment interviews.
    • Facilitate selection, assessment and onboarding processes, and internal resource allocation.
    • Contribute to transitioning of resources, complying with relevant statutory or external regulations and codes of good practice.
  • Professional Development (PDSV)
    • Maintain skills framework, or information about access to standard frameworks.
    • Advise on required outcomes for learning or skills frameworks and organizational development needs.
    • Assist practitioners with the process of creating development plans based on outcome statements.
    • Monitor practitioners’ continuing professional development records, ensuring that achievements and enhanced capabilities are recorded and references to the outcome statements.

Additional Details (work environment, specializations, etc.)

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor, subject to reasonable accommodations.  Nothing in this job description creates a contract of employment in any way for any person.   All employees hired by American Tire Distributors, Inc. are employees at will and the company reserves the right to terminate employees at any time for any reason or no reason at all.

Build a challenging and rewarding career with us!

American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace

Shift Type:
Job ID: R17812