Customer Success Manager in Huntersville, NC at American Tire Distributors

Date Posted: 1/12/2023

Job Snapshot

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Job Description

Position Description:

Responsible for cultivating and maintaining strong relationships within Torqata’s retailer network, ensuring high levels of customer satisfaction and recognition of value and ROI, leading to strong adoption and growth opportunities. Works closely with our tire retailers alongside the Torqata Product Management, Tech, and ATD Sales organizations to ensure that we deliver on the promise of our SaaS products to our key retail customers. Responsible for coordinating customer outreach and engagement efforts with the Product teams for product feedback, concept testing, and pilot program research opportunities.

Minimum Requirements:

  • B.S or higher 3+ years of experience with B2B account management or customer success
  • Tire and/or Automotive industry experience is a must, especially
  • Tire & Automotive retail store operations experience
  • Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base
  • Outstanding multi-task management skills across a varied set of responsibilities
  • Strong communication skills (written, verbal, presentation)
  • Proficiency in productivity and customer engagement software suites (MS Office, Salesforce, Outreach)
  • Ability to build credibility and trust by understanding and addressing customer requirements
  • Ability to perform and deliver results in a fast-paced environment
  • Effective time management skills, ability to prioritize deliverables
  • A consultative approach; the ability to develop rapport and trust with internal teams to achieve broader business objectives and goals.

Preferred Requirements:

  • M.S or higher in relevant fields
  • Experience with SaaS preferred “Startup Mentality”, passion for bringing something new to life
  • Ability to travel as needed Range of

Direct Reports:

  • 0

Bonus Eligible:

  • Yes

Build a challenging and rewarding career with us!

Shift Type:
Job ID: R23299