Information and Business Advice 

Provide specialist advice on the interpretation and application of policies and procedures, resolving complex or contentious queries and issues and enabling others to take appropriate actions. 

Horizon Scanning 

Explore and develop a detailed understanding of external developments or emerging issues and evaluate their potential impact on, or usefulness to, the organization.

Market Access 

Build and optimize important relationships and interactions with external and internal stakeholders, including key decision makers, regulators, public organizations, governmental institutions, insurance companies, providers, professional communities, and customer/client/patient groups. Work with guidance from senior colleagues. 

Customer Needs Clarification 

Set clear objectives for each sales call; develop and make presentations that are tailored to the known interests, needs, issues, and concerns of decision makers and influencers within the customer organization; gather and analyze relevant information; and gain agreement to a statement of customer requirements. 

Data Collection and Analysis 

Use data from a wide range of sources to analyze key themes and identify possible impacts on the business. 

Personal Capability Building 

Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending 

conferences, and reading specialist media. 

BEHAVIORAL COMPETENCIES Manages Complexity 

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations. 

Communicates Effectively 

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports. 

Business Insight 

Applies knowledge of business and the marketplace to advance the organization's goals. For example, clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for 

impact on the business or on own expertise area; uses this to shape decisions. 

Plans and Aligns 

Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work. 

Interpersonal Savvy 

Relates openly and comfortably with diverse groups of people. For example, recognizes even subtle social cues and nimbly responds to others' needs and preferences. Helps to defuse difficult interpersonal situations by showing high levels of tact, sensitivity, and consideration. Builds rapport with ease. 

Nimble Learning 

Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. For example, experiments to find the best possible solution and gains insight from test cases. Makes use of new concepts and principles when addressing problems. Learns from mistakes to avoid repeating them. 

Balances Stakeholders 

Anticipates and balances the needs of multiple stakeholders. For example, shows a strong commitment to identifying all relevant issues and making decisions that maximize outcomes for all key stakeholders. Engages effectively with multiple stakeholders and responds with well-balanced, win-win solutions. 

Builds Networks 

Effectively builds formal and informal relationship networks inside and outside the organization. For example, engages with a wide network, across many functions, disciplines, and business units, to add value to organizational efforts. Leverages a wide network to provide insight and influence outcomes. 

Situational Adaptability 

Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, sees even subtle cues to adapt; deploys a wide 

range of behaviors to stay effective. Exemplifies flexibility and resourcefulness; responds deftly to a variety of challenges and situations. 

Cultivates Innovation 

Creates new and better ways for the organization to be successful. For example, approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them. 

Persuades 

Uses compelling arguments to gain the support and commitment of others. For example, convinces others through a variety of means and methods of persuasion, including well-reasoned rationale. Recognizes when compromise is necessary and shifts approach to accommodate others. 

Strategic Mindset 

Sees ahead to future possibilities and translates them into breakthrough strategies. For example, knows what to prioritize for the greatest strategic impact 

on the organization. Takes industry and market trends into account in decisions. Explores possibilities that may impact the team or organization in the future. 

SKILLS 

Data Collection and Analysis 

Works independently and provides guidance and training to others on analyzing 

data trends for use in reports to help guide decision making. 

Assessment 

Uses comprehensive knowledge and skills to work independently while providing 

guidance and training to others on analyzing data from multiple sources to draw 

appropriate conclusions and make suitable recommendations. 

Verbal Communication 

Applies comprehensive knowledge to act independently while providing guidance 

and training to others on using clear and effective verbal communications skills 

to express ideas, request actions and formulate plans or policies. 

Negotiation 

Negotiates as the organizational authority and established expert to help the 

organization by obtaining consensus between two or more internal or external 

parties who may have different interests. 

Action Planning 

Uses comprehensive knowledge and skills to work independently while providing 

guidance and training to others on developing appropriate plans or performing 

necessary actions based on recommendations and requirements. 

Policy and procedures 

Uses comprehensive knowledge and skills to work independently while providing 

guidance and training to others on developing, monitoring, interpreting and 

understanding policies and procedures, while making sure they match 

organizational strategies and objectives. 

Contract Management 

Acts as the organization's authorities and applies expertise to supervise the 

construction of assigned properties according to instructions. 

Costing and Budgeting 

Uses comprehensive knowledge and skills to work independently on costing, 

budgeting and finance tasks while providing guidance and training to others. 

Planning and Organizing 

Uses comprehensive knowledge and skills to work independently while providing 

guidance and training to others on planning, organizing, prioritizing and 

overseeing activities to efficiently meet business objectives. 

JOB DESCRIPTION | CATEGORY MANAGER - ATD 

December 20, 2022 

Presentation skills 

Uses comprehensive knowledge and skills to communicate with other people 

independently while providing guidance and training to others on speaking in a 

clear, concise and compelling manner. 

EDUCATION 

General Education 

Master's Degree or Equivalent Level 

EXPERIENCE 

General Experience 

Experience enables job holder to deal with the majority of situations and to 

advise others (Over 3 years to 6 years) 

Managerial Experience 

Experience of general supervision of more junior colleagues (7 to 12 months)